country	costs
the Netherlands	€ 4,95
Belgium	€ 9,95
rest EU (with exception of Greece, Malta and Cyprus)	€ 15,00
outside EU	€ 25,00

 

 

bv Koninklijke van Kempen & Begeer will delivery with speed. Within the Netherlands deliveries will arrive within 5 working days after we received the payment in most cases.

For other EU countries see table beneath:

 

Belgium	5 working days
Denmark, Germany, France, Luxemburg	5-6 working days
Ireland, Austria, UK, Sweden	5-7 working days
Finland, Hungaria, Italy, Poland, Spain, Slovakia, Czechoslovakia	5-8 working days
Estonia, Latvia, Lithuania, Portugal, Slovenia	6-8 working days
Bulgaria, Rumania	6-9 working days
Cyprus, Greece, Malta	7-10 working days

 

 

The Netherlands:
When you are not at home, you will find a note in the mailbox that TNT has tried to deliver the package. TNT will try to delivery a second time. If on the second try they don't reach anyone at home, they will leave a not that you can pick up the pakket at the nearest post office with address of the post office and pick up date and time.

 

See for delivery times the table above.

 

Countries outside of the EU:
Orders that are shipped to countries outside of the EU may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


5. What do I need to do if when I unpack my order, I find something wrong with the product or if it no longer functions properly within the warranty period/conditions?

If you need to return a product that is still under warranty, please adhere to the following procedure:

1. Send an e-mail to service@royalvkb.com and attach a picture of the product. Please mention your order nr. (You can find it on the top right corner on your digital receipt), the article number and the date of purchase or send the original receipt in the mail.

2. You will receive an answer about your complaint by e-mail.

6. What does "Coupon Discount" on the Checkout screen mean?
If you have received a discount coupon or a Royal VKB discount code, enter it here in order to receive your discount. If you encounter any problems with a discount code, please email service@royalvkb.com.

7. What is the warranty period?
Since 2002, the warranty period for products within the European Union has been fixed at two years. This means that Royal VKB grants a warranty for material and construction defects for two years following your purchase of the product. Defects that result from an accident, misuse or normal wear and tear through daily use are excluded from this warranty.

You can find our distributors outside of the Netherlands via the Royal VKB website, then click on "Where to Buy". The addresses or websites you find there can be of help in finding a selling point in a specific country.